IS&T offers 24/7 phone and email-based IT support to all members of the MIT community by leveraging secure, industry-leading remote support tools (when required and with user permission) to help troubleshoot and resolve IT problems in real-time from any location.

Available To 
Students, Faculty, Staff, Affiliates

Benefits and key features

  • 24/7 phone support
  • 24/7 email support
  • Secure, remote screen sharing and video conferencing options available for in-depth troubleshooting

Getting started

Get help 24/7:
Email: or submit a ticket
Phone: 617-253-1101 (3-1101)

In-person IT help is also available Monday-Friday, 8 a.m. - 5 p.m., in the Atlas Service Center, E17-106.